How we collect your personal information
We collect personal information about you in the following ways:
Where we collect personal information from you, we will generally do so ourselves. However, in some cases we may collect personal information from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services.
The types of personal information we collect
The personal information we collect about you may include, but is not limited to:
Sensitive information we collect about you may be, for example, biometric information (such as face image scans collected if you choose to use a check-in system that collects this information). We will ask for your consent before we collect any sensitive information from you.
Without this information we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.
Purposes for which we use personal information
We use personal information that we collect about you for the following purposes:
We do not use your personal information for direct marketing purposes. If you no longer wish to receive our communications (such as newsletters or updates), you may opt-out of / unsubscribe to receiving them by contacting us using the contact details below.
Information Sharing and Disclosure
How we disclose your information
We may share personal information about you with:
Transfer and disclosure of your personal information overseas
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
Links to Other Sites
This website may contain links to other sites that are not owned or controlled by us.
Please be aware that we are not responsible for the privacy practices of such
If you wish to request access to your personal information held by us, if you want to correct any information we hold, or if you no longer desire our services, you may correct, update, delete or deactivate it by contacting us using the contact details set out below.
To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
As mentioned above, we provide ICT services to customers under commercial contracts, including the collection, transmission and storage of personal information. If you have provided your personal information to one of our customers, and we are storing that information on their behalf, we may not be able to alter or delete the personal information which is held in our systems. However, where we cannot alter or delete your information, we will be able to refer you to the relevant customer to request from them access or correction of your personal information.
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information and think we may have breached the Australian Privacy Principles, or any other relevant obligation, please contact our privacy compliance team using the contact details set out below. We will make a record of your complaint and refer it to our internal complaint resolution department for further investigation. We will deal with the matter as soon as we can, and keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled to make a complaint to the Office of the Australian Information Commissioner.
©SITA - last updated: November 2017